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Customer Support

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Our professional customer service team is always happy to help you with any questions or concerns you may have. Please fill out the form and we will get back to you as soon as possible.

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Frequently Asked Questions

Find answers to the most common questions about our customised lanyards.

  • What types of lanyards do you offer?
    We offer a wide range of lanyard types, including Nylon, Polyester, Full Colour, Tubular, and Woven lanyards. Each type can be customized to meet your specific needs.
  • What customization options are available?
    You can personalize your lanyards with your logo, text, or design. We offer a variety of imprinting options to ensure your lanyards match your brand identity.
  • What attachment options do you have?
    Choose from a selection of attachments and accessories, including badge holders, badge reels, and various clips, to complement your lanyards.
  • Where do you ship your lanyards?
    We ship our lanyards to customers in Canada, the USA, and internationally. Our shipping options ensure that your order reaches you, no matter where you are located.
  • What is the typical turnaround time for orders?
    Our turnaround time varies depending on the complexity of your order and your location. We strive to deliver your customized lanyards as quickly as possible. Contact our team for specific delivery estimates.
  • Do you offer price matching?
    We take pride in offering some of the most competitive pricing in the business. Our commitment to affordability ensures you get the best value for your money. We offer price matching under certain conditions. Contact our customer service team for more details on our price match policy.
  • What is your minimum order quantity?
    Our minimum order quantity may vary depending on the type of lanyard and customization options. Typical minimum order quantity is 50 pieces. Contact us to discuss your specific requirements.
  • How can I request a quote for customized lanyards?
    Requesting a quote is easy. Simply visit our "Order your custom lanyards" page and provide us with details about your project. Our team will respond promptly with a customized quote.
  • What is your return policy?
    We want you to be satisfied with your order. Please review our return policy on our "Returns and Refunds" page for information on returns and exchanges.
  • Can I see a sample of my custom lanyard before placing a bulk order?
    Yes, we can provide a digital proof for your approval before proceeding with a bulk order. Contact us to discuss your sample request.
  • Where are the lanyards manufactured?
    Our lanyards and badge holders are meticulously crafted to meet our high-quality standards. To ensure affordability and source the finest raw materials, our manufacturing process spans across multiple locations. The production of our lanyards and badge holders takes place in China, India, and Canada. We've strategically chosen these regions for their expertise in lanyard manufacturing and their access to top-tier materials. This allows us to offer you a superior product at a competitive price point. Rest assured, no matter where they are made, our lanyards are designed with precision and care to meet your specific needs.
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