Shipping & Returns
Shipping Policy
At Buylanyard, we take pride in creating custom-made lanyards tailored to your unique specifications. Because each lanyard is made to order, the shipping method and lead time can vary based on a range of factors, including the quantity ordered, complexity of customization, and current order volume.
Rest assured, our team is committed to delivering your order as swiftly as possible. We strive to select the fastest shipping method available to ensure your lanyards reach you in a timely manner.
Upon placing your order, you will be promptly informed of the estimated shipping lead time based on the specifics of your order. We understand that you're eager to receive your custom lanyards, and we appreciate your patience as we work diligently to create and ship them to your satisfaction.
If you have any questions or concerns regarding the shipping process or need expedited shipping for a specific deadline, please don't hesitate to contact our customer support team. We are here to assist you every step of the way.
Thank you for choosing Buylanyard for your custom lanyard needs. Your satisfaction is our priority, and we look forward to delivering a product that exceeds your expectations.
*Free Shipping Policy
-
Free shipping applies to orders within the United States and Canada only.
-
Shipping to remote or isolated areas within the United States and Canada may incur additional charges.
-
Free shipping is valid for standard shipping methods only. Expedited shipping may be subject to additional charges.
-
Bulk or wholesale orders may have different shipping terms. Please contact our support team for customized shipping options on larger orders.
-
The delivery timeframe may vary based on the shipping address and product availability.
-
This offer is subject to change and may be modified or discontinued at any time.
-
For accurate shipping information and any potential surcharges, please contact our support team at support@buylanyard.com before placing your order.
Return & Exchange Policy
At Buylanyard, we are committed to ensuring your complete satisfaction with our custom-made lanyards. Our goal is to provide you with high-quality products that meet your unique specifications. We take extra steps to ensure accuracy, including providing a free digital proof at the start of your order. This proof allows you to review and approve the customization details before production begins.
​
1. Returns for Quality Issues:
If you receive your custom lanyards and find any quality-related issues, such as defects in materials or workmanship, please contact our customer support team within 7 days of receiving your order. We will work with you to address the issue promptly.
​
2. Returns for Incorrect Customization:
While we provide a free digital proof for your review and approval, if you receive lanyards that do not match the customization details you approved, please get in touch with us within 7 days. We will make every effort to rectify the situation.
​
3. Returns for Other Reasons:
If you wish to return your custom lanyards for reasons other than quality issues or incorrect customization, please contact our customer support team within 7 days of receiving your order. In such cases, returns will be accepted, but we may assess a restocking fee to cover the costs associated with custom production. Additionally, the lanyards must be in unused, original condition, and you will be responsible for return shipping fees.
​
How to Initiate a Return:
To initiate a return, please contact our customer support team at support@buylanyard.com. They will guide you through the return process.
​
Refunds:
Upon receiving and inspecting the returned lanyards, we will process your refund within 7 days. Refunds will be issued in the same form of payment used for the original purchase.
​
Customer Satisfaction Guarantee:
Your satisfaction is our top priority. We take pride in creating custom lanyards that meet your expectations. With our free digital proofing process, we aim to address customization issues at the outset to minimize the likelihood of discrepancies.
​
If you have any concerns or questions about your order, please don't hesitate to reach out to our friendly and dedicated customer support team. We are here to assist you and ensure your experience with Buylanyard is nothing short of exceptional.
​
Thank you for choosing Buylanyard for your custom lanyard needs. We appreciate your trust in our products and services.